Avaya Workplace

Avaya Workplace™ transforms Android devices into extensions of enterprise communication systems. This app seamlessly integrates with Avaya Aura®, offering VoIP calls, video conferencing, instant messaging, presence management, and more. Ideal for professionals needing office functionality on the go, Avaya Workplace bridges mobile and corporate networks while masking personal numbers for business calls.

Key Features and Highlights of Avaya Workplace

1. Unified Communications: Make VoIP calls via Wi-Fi or mobile data, reducing cellular charges.

2. Cellular Integration: Route traditional cellular calls through office systems, maintaining professionalism.

3. Visual Voicemail: View and prioritize messages with time stamps and caller details.

4. Presence and Directory: Monitor colleague availability and access corporate contacts effortlessly.

5. Auto-Configuration: Simplify setup with automatic synchronization of enterprise settings.

6. Call Mobility: Switch seamlessly between Wi-Fi, 4G, and cellular mid-call.

Advantages

1. Avaya Workplace minimizes mobile costs by prioritizing VoIP over cellular networks.

2. Unlike consumer apps like WhatsApp, it ensures enterprise-grade security for calls and data.

3. Cross-device synchronization allows call logs and voicemails to update in real time.

4. Its integration with Avaya Aura surpasses standalone tools like Zoom in system cohesion.

Disadvantages

1. Avaya Workplace requires existing Avaya infrastructure, limiting non-Avaya users.

2. The interface may overwhelm new users compared to simpler apps like Google Voice.

3. Advanced features demand stable connectivity, which isn’t always feasible on the go.

4. IT support is often needed for initial configuration, unlike plug-and-play services like Skype.

Tips for Using Avaya Workplace

1. Enable Wi-Fi calling to maximize VoIP savings and reduce cellular reliance.

2. Use the “favorites” list for quick access to frequent contacts within the corporate directory.

3. Update Avaya Workplace regularly to ensure compatibility with Avaya Aura updates.

4. Leverage presence status to streamline team availability checks before scheduling calls.

More Similar Apps

1. RingCentral: Cloud-based VoIP with team messaging and video conferencing.

2. Microsoft Teams: Combines chat, meetings, and file collaboration.

3. Cisco Jabber: Unified communications for Cisco infrastructure users.

4. Zoom Phone: Integrates VoIP with Zoom’s video conferencing ecosystem.

5. 8x8 Work: Offers voice, video, and contact center tools for SMEs.

Conclusion and Personal Opinion

Avaya Workplace excels as a mobile extension for enterprises invested in Avaya ecosystems. Its ability to unify communication channels and mask personal numbers is unmatched. However, reliance on Avaya infrastructure limits its appeal. For businesses seeking platform-agnostic tools, alternatives like Microsoft Teams or RingCentral may offer greater flexibility. Nevertheless, Avaya Workplace remains a top-tier choice for Avaya users prioritizing security and system cohesion.