BeyondTrust Support

BeyondTrust Support is a powerful Android app designed to streamline remote technical assistance securely. By enabling real-time screen sharing, live camera feeds, and system diagnostics, it empowers support teams to resolve issues faster while keeping users productive—even on the go. Built for enterprise-grade security, it ensures sensitive data stays protected during every session.

What Scenarios is BeyondTrust Support Suitable For?

- Field workers needing immediate help with device or software issues.

- Remote employees requiring support for mobile-specific challenges (e.g., app crashes, connectivity).

- IT teams managing BYOD (“Bring Your Own Device”) environments, where direct access to user devices is critical.

- Enterprises enforcing strict security protocols during third-party vendor support sessions.

What Experience Can You Gain from Choosing BeyondTrust Support?

- Secure remote access without compromising device control.

- Minimized downtime through instant visual collaboration with support reps.

- Transparent troubleshooting, as screen-sharing lets users watch resolutions in real time.

- Multi-functional tools, including live chat and camera sharing for hardware-related issues.

The Practical Value of BeyondTrust Support

- Cross-platform compatibility (works with BeyondTrust remote support solutions version 19.1+).

- Trusted security measures, including CA-signed certificates and optional Accessibility Service permissions (no personal data collected).

- Flexibility, offering alternatives for file transfer needs via direct consultation with BeyondTrust Support.

Remarks on BeyondTrust Support

- Requires organizations to have an existing BeyondTrust remote support infrastructure.

- Users must disable the app in *Device admin apps* settings before uninstallation.

- The optional Accessibility Service enhances rep capabilities (e.g., input control) but demands explicit user approval.

- Ideal for businesses prioritizing compliance, efficiency, and frictionless mobile support experiences.