Affinitiv MPI

Affinitiv MPI revolutionizes automotive service management by streamlining multi-point inspections and repair upselling. Designed for dealerships and repair shops, this customizable platform empowers service departments to define workflows, inspections, and customer communications. Its real-time updates and approval tools enhance transparency while boosting workshop efficiency and profitability.

Features of Affinitiv MPI:

1. Custom Workflows: Tailor inspection steps, rename processes, or use pre-built templates for flexible workflow management.

2. Inspection Customization: Add, remove, or modify inspection items to align with specific service department needs.

3. Dynamic Service Descriptions: Edit service descriptions to improve clarity and customer communication.

4. Instant Customer Approvals: Send repair approvals via SMS or email, reducing delays with real-time responses.

5. Real-Time Status Updates: Automatically sync vehicle repair statuses across advisors, technicians, and parts teams.

6. Workshop Integration: Streamline communication between departments for end-to-end service coordination.

Advantages of Affinitiv MPI:

1. Eliminates rigid templates, offering unmatched adaptability for diverse service workflows.

2. Accelerates customer approval turnaround with digital communication tools.

3. Enhances transparency through live updates visible to staff and clients.

4. Boosts revenue by identifying upsell opportunities during inspections.

5. Reduces manual errors via automated status tracking and centralized data.

Disadvantages of Affinitiv MPI:

1. Steeper learning curve due to extensive customization options.

2. Initial setup may require significant time investment.

3. Interface complexity could overwhelm users unfamiliar with advanced MPI tools.

Development Team:

Affinitiv MPI is developed by Affinitiv, a leader in automotive technology solutions. The company specializes in dealership management systems (DMS) and has over two decades of experience optimizing operations for automotive service providers. Their team combines deep industry knowledge with software innovation to deliver tools tailored to modern repair shops.

Competitive Products:

- Dealer-FX: Offers robust workflow automation but lacks Affinitiv’s real-time customer approval features.

- Tekion Workshop: Provides seamless CRM integration but has limited customization for inspections.

- AutoVitals: Focuses on digital inspections but lacks Affinitiv’s dynamic service description editing.

Market Performance:

Affinitiv MPI is widely adopted by automotive service departments for its adaptability and efficiency. While specific download metrics are undisclosed, it receives positive feedback for improving workshop productivity and customer satisfaction. Users praise its transparency tools but occasionally note the initial complexity of customization options.